Opening hours from 20:00 until 05:00.

The event takes place at EXPO Waregem, Zuiderlaan 26

Parking possibilities at parking EXPO (limited capacity) or Parking Jeugdcentrum.

The minimum age is 18 years (birth year 2005). Bring your ID card. At all times someone from the CREW or SECURITY may ask you for identification. If not available you may be denied access.

There will be lockers available. Reservation for lockers can be done in the ticket shop on our website https://www.hype-o-dream.be/encore

• The charge for a medium locker is 8€ (incl. fee)
• The charge for a large locker is 12€ (incl. fee)

• ENCORE is an 18+ event. You must be at least 18 to enter. 
• No drugs, weapons or dangerous objects are allowed.
• No smoking inside.
• You may not enter the venue with food or drinks.
• The organization is not responsible for any kind of damage, accidents or theft.
• Please take good care of your personal belongings. 
• When you enter ENCORE you agree to comply to the house rules. Non-compliance may result in removal from the event site.

Payment will only be possible with Bancontact. There will be NO CASH handling.

There will be a covered terrace outside, including a food truck and a smoking area.

Free earplugs will be at your disposal.

The confirmation mail is sent immediately after completing the payment. It may take a few minutes before it reaches your email address inbox. If you did not receive it after 10 minutes, please check your spam folder as it might have ended up in there.

You can receive your tickets again by requesting it in this link!

It may happen that you cannot find the confirmation email of your order. This email contains the link to download or retrieve your e-tickets.

We recommend you to check your inbox thoroughly also including your “Spam” folder.

Note: The confirmation and follow-up emails are sent to the email address that was used to place the order. Therefore, in case you have not received the notifications, you can try checking your other usual email accounts. It may happen that you placed the order using a different email.

Unfortunately it is not possible to complete a halted order. It is not possible to redo a failed payment. Uncompleted orders will be canceled automatically after a few moments and the tickets held in the order will go back on sale right after. The best thing you can do is to try to place a new order.

Here are some suggestions that will hopefully help you successfully place a new order. You can try to place the order using a different payment method, a different browser (in our experience, Google Chrome works best) or you can try again from a different computer/IP address.

Sometimes you may have left the payment process due to a loading error, internet connection issue or a window that is accidentally closed.

If you are in doubt if your order was completed keep the following in mind:

• When an order is completed with payment, a confirmation email is sent to the email address that was used to place the order in a matter of minutes (exceptions to this are Bank Transfer and PayPal payments)
• When an order is not completed with a payment, it expires and becomes automatically canceled. In this case, you should attempt placing a new order.
• Debit card Payments (also via iDEAL and Bancontact/Mister Cash), when successful, are immediately reflected in your account. However, some delay for our account to receive it and emit the confirmation may exist.
• It is not recommendable to perform numerous attempts without certainty of their success or failure.

If you cannot find your ticket(s) anymore or if you have lost the confirmation mail including your ticket(s), you can request your confirmation mail to be sent again via this link.

Yes, you can give or sell your ticket to another person. Tickets are not personalized.

If you want to resell your ticket(s) you can use Ticketswap. This is a safe, fair way to resell and buy unwanted tickets which aims to prevent fraud and high resale prices. You can find more information about how it all works here!

You can look for an answer on this FAQ: https://customerservice.paylog...

If you still haven't found an answer you can submit a request to our ticket provider: https://customerservice.paylog...

At the entrance you will also receive an ECO-TOKEN. ENCORE is an ecological event!

For your first consumption you must hand in an ECO-TOKEN. For example: Coca-Cola = €3,2 + ECO-TOKEN. 

Do you want a new drink? Hand in your empty bottle/cup at the bar to buy a new one. If you don't do this, you must pay an extra token.

This keeps our grounds clean and our bar staff can sort the waste so that it can be recycled afterwards! 

Is your drink empty and you're not longer thirsty? Trade in the cup for an ECO-TOKEN that you can use again later.