Practical

  • General

    • ENTERING THE FESTIVAL

      You are the lucky owner of a ticket for Hype-O-Dream festival 2022. Print your ticket and bring it to the main entrance. You will receive a wristband before entering the festival ground. The main entrance is situated in the Oosterlaan.

      Please note tickets are personal and not transferable.

    • OPENING HOURS
      • Friday from 16:00 until 01:00 AM
      • Saturday from 12:00 until 01:00 AM
    • Cash your trash!

      In favor of a clean festival site ? We have the solution. Return 20 cups and receive 2,5 HOD coins.

    • STAGES
      • Friday (Opening night): Mirage Mainstage - Mystery Party stage
      • Saturday: Mirage - Flashback - Mystery - Wet Dream - IMPKT - Fantasy
    • MINIMUM AGE

      The minimum age is 16 years (birth year 2006). Bring your ID card. At all times someone from the CREW or SECURITY may ask you for identification. If not available you may be denied access to the festival ground

    • CASHLESS

      You will receive a bracelet at the entrance which you can top-up with food & drink tokens using Payconiq. If you have a voucher for tokens you need to upload your bracelet at the foreseen desk.

      There will be NO CASH handling on the festival site.

    • DRUG POLICY

      ALL DRUGS ARE STRICTLY FORBIDDEN !!!
      Police authorities will perform random drug-control actions at the entrance. Possession of Drugs = End of festival. No exceptions.

    • CELEBRATE SAFE

      Take precautions for your ears. We advise to wear ear plugs. There is a special stand (De Tuut van Tegenwoordig) where ear plugs will be distributed for free. If you’re not feeling well, please visit the “first aid” stand or “EHBO”. Take your time to chill out, eat some food and drink some water.

      The EHBO is located near the entrance. See floorplan for exact location.

    • WI-FI

      Lost your friends ? Or do you want to share on Facebook how much fun you are having? There is a 4G/5G network at the festival site so you can stay connected.

    • WEATHER AND CLOTHING

      Prepare for all weather conditions, especially rain. So bring something warm and dry.
      If sunscreen is needed do not take a spray-on, also no deodorant-sprays, perfume-sprays or other liquids above 100ml. You can also purchase some clothing articles at the Merchandise shop. In case of heavy rain a limited amount of free poncho’s will be distributed at the bars.

    • LOCKERS

      There will be lockers available at the festival ground (see floorplan for exact location). Reservation for lockers can be done in the ticket shop on our website https://www.hype-o-dream.be

      • The charge for a medium locker is 6€ ex fee
      • The charge for a large locker is 9€ ex fee
    • HYPE-O-DREAM MERCHANDISE

      We have brand new merchandise. Sweaters, sunglasses, caps, T-shirts and more cool stuff.

    • ACCESS FOR DISABLED PEOPLE

      When showing your disabled card you have access to the VIP Parking next to the festival site. You may enter the festival using the CREW ENTRANCE which is located near the VIP Parking.

  • Cashless

    • What?

      "Cashless" is a contactless payment system. It will facilitate your spending during the event (drinks, meals, merchandise, etc.).

    • How does it work?
      • Step 1: Register a secure cashless account online using your ticket barcode.
      • Step 2: Add the amount of money that you want to top up.
      • Step 3: When you go to the event you will exchange your e-ticket for a wristband/card that has your money loaded on to it. You can skip straight to Step 5!
      • Step 4: If you haven’t created your online account in advance, no problem! Just go to https://www.hype-o-dream.be/ca... and create an account OR go to the dedicated event top up bank and add funds to your wristband.
      • Step 5: You're now ready to get purchasing on site!
      • Step 6: If you still have money on your wristband after the event, we will let you know the exact date you will need to reclaim it by.
    • Do I have to register?

      No, but we highly advise it! This will allow you to:

      • Top-up your account at any time on the website or in the festival app (and avoid queue on festival cashless banks).
      • Check spending history (and the one of your family’s, using different wallets from the same cashless account)
      • Register your credit card details and top-up easily
      • Block your wristband should it be lost
      • Easily reclaim any money not spent post-festival.
    • What happens if I lose my cashless wristband/card?

      As your account is linked to your wristband/card, you can block it by visiting the information point onsite. You can get a new wristband/card which will be credited with the balance of the chip you have blocked.

      If you do not create an account, blocking your wristband/card is impossible as we won’t have the unique reference number.

  • Ticket info

    • CAN I BUY TICKETS OFFLINE?

      For those who like to get their ticket bought offline, we have several presale points available (only COMBI-tickets):

      • All Brooklyn stores (check the list of stores here)
      • Café De Toekomst (Waregem)
      • Café 't Oud Gemeentehuis (Deerlijk)
      • The Comix (Harelbeke)
    • I HAVE A QUESTION ABOUT MY TICKET AND I CANNOT FIND THE ANSWER ON THIS PAGE

      You can look for an answer on this FAQ: https://customerservice.paylog...

      If you still haven't found an answer you can submit a request to our ticket provider: https://customerservice.paylog...

    • I HAVE ORDERED, WHEN DO I GET A CONFIRMATION MAIL?

      The confirmation mail is sent immediately after completing the payment. It may take a few minutes before it reaches your email address inbox. If you did not receive it after 10 minutes, please check your spam folder as it might have ended up in there.

    • I DID NOT RECEIVE MY TICKETS, WHAT DO I DO?

      You can receive your tickets again by requesting it in this link!

      It may happen that you cannot find the confirmation email of your order. This email contains the link to download or retrieve your e-tickets.

      We recommend you to check your inbox thoroughly also including your “Spam” folder.

      Note: The confirmation and follow-up emails are sent to the email address that was used to place the order. Therefore, in case you have not received the notifications, you can try checking your other usual email accounts. It may happen that you placed the order using a different email.

    • I AM NOT ABLE TO COMPLETE MY ORDER.

      Unfortunately it is not possible to complete a halted order. It is not possible to redo a failed payment. Uncompleted orders will be canceled automatically after a few moments and the tickets held in the order will go back on sale right after. The best thing you can do is to try to place a new order.

      Here are some suggestions that will hopefully help you successfully place a new order. You can try to place the order using a different payment method, a different browser (in our experience, Google Chrome works best) or you can try again from a different computer/IP address.

      Sometimes you may have left the payment process due to a loading error, internet connection issue or a window that is accidentally closed.

      If you are in doubt if your order was completed keep the following in mind:

      • When an order is completed with payment, a confirmation email is sent to the email address that was used to place the order in a matter of minutes (exceptions to this are Bank Transfer and PayPal payments)
      • When an order is not completed with a payment, it expires and becomes automatically canceled. In this case, you should attempt placing a new order.
      • Debit card Payments (also via iDEAL and Bancontact/Mister Cash), when successful, are immediately reflected in your account. However, some delay for our account to receive it and emit the confirmation may exist.
      • It is not recommendable to perform numerous attempts without certainty of their success or failure.
    • WHAT'S INCLUDED IN OUR VIP-TICKETS?

      INCLUDED IN A FRIDAY VIP TICKET:

      • Free VIP parking
      • Access to the elevated VIP deck @ Mirage stage (partially covered)
      • Bottle service available (premium brands)
      • Free VIP toilet service

      INCLUDED IN A SATURDAY VIP TICKET:

      • Free VIP parking
      • Access to the Hype-O-Dream VIP Village (NEW!)
      • Access to the elevated VIP deck @ Mirage stage (partially covered)
      • Access to the elevated VIP deck @ Flashback stage (partially covered)
      • Spectacular view on Mirage & Flashback stages
      • Bottle service available (premium brands)
      • Free VIP toilet service
    • I LOST MY TICKET(S)

      If you cannot find your ticket(s) anymore or if you have lost the confirmation mail including your ticket(s), you can request your confirmation mail to be sent again via this link.

    • CAN I TRANSFER MY TICKET TO A FRIEND?

      Yes, you can give or sell your ticket to another person. If you want to resell your ticket(s) you can use Ticketswap. This is a safe, fair way to resell and buy unwanted tickets which aims to prevent fraud and high resale prices. You can find more information about how it all works here!

    • HOW CAN I RESELL MY TICKETS?

      If you want to resell your ticket(s) you can use Ticketswap. This is a safe, fair way to resell and buy unwanted tickets which aims to prevent fraud and high resale prices. You can find more information about how it all works here!

    • WHAT ABOUT MY TICKETS FOR HYPE'O DREAM 2020?

      Since you already bought tickets for the 2020 edition we can offer you the following arrangement :

      • All entry tickets & camping tickets remain valid for the 2022 edition. You will receive your new tickets in the next coming months. So there is no need to search for the old tickets.
      • If you have a voucher for tokens you will have to exchange it on the festival site. There will be a special desk for this. The value of your tokens will be transferred to your consumption bracelet. With the bracelet you can pay for everything you desire during your stay - food, drinks, merchandise, etc…
      • For all other purchased items (f.e. reservation of lockers) you will receive a voucher with the same value. The voucher will remain valid for 2 years and you can spend it in our ticketshop.
  • How to get to the festival?

    • BIKE

      The easiest way to get to Hype-O-Dream is by bike. There is a FREE bike parking in the Oosterlaan, at 200m from the main entrance. Even though the parking is guarded we strongly recommend to close your bike.

      Opening hours:

      • Friday from 15:00 until 02:00 AM
      • Saturday from 11:00 until 02:00 AM
    • BUS

      Special HOD bus service only available on Saturday. There is a bus service to and from the festival ground. Only for those people with a valid bus ticket ! Tickets for sale on the ticket page of our website : www.hype-o-dream.be

      Lijn A

      • 10u15: Ronse (voorkant Station)
      • 10u45: Oudenaarde (voorkant station)
      • 11u15: Avelgem (Oudenaardsesteenweg – Kon. Atheneum)

      Lijn B

      • 10u00: Gent (achterkant station)
      • 10u15: De Pinte (voorkant station)
      • 11u00: Tielt (voorkant station)
      • 11u45: Deinze (voorkant station)

      Aankomst te Waregem (voorkant station – bushalte) voorzien om 11u45
      Vertrek terug voorzien om 01u30 (voorkant station – bushalte)

    • TRAIN

      Make a smart choice and come to the festival by train! Waregem station is only a 10 minutes’ walk from the festival site.

      After the festival on Saturday July 9th, extra night trains will run from Waregem station to Bruges and to Poperinge. Boarding these night trains is only allowed with the corresponding Hype-O-Dream train ticket. Your purchase is valid as a reservation.

      The special Hype-O-Dream train ticket is yours for only € 15,50 return. The ticket is valid for an outward journey by regular train in 2nd class to WAREGEM station and the homeward journey by an extra night train.

      Buy your ticket via sncb.be/hypeodream as from June 15th. The number of tickets is limited. Don't wait too long!

      All info and conditions on sncb.be/hypeodream.

    • CAR

      If you come by car you may use the following parkings :

      • Parking Jeugdcentrum (free)
      • Parking EXPO (free)
      • Parking P1 and P2 at the backside of the train station (Boulezlaan) – 10€/car
      • Parking Oosterlaan – 10€/car
      • Different parking possibilities in the city : parkereninwaregem.be

      We recommend carpooling in order to diminish the traffic load. There will be a number of Kiss & Ride zones in the Oosterlaan.

      The VIP Parking is on the festival site. Only accessible with valid ticket (hard copy VIP ticket or printed VIP Parking ticket).

      On Friday the VIP Parking is also available for regular tickets at 10€/car (full = full).

      Mobility situation: The Oosterlaan will be closed in both directions from the BRICO shop to the ZULTSEWEG. We recommend alternative transportation as much as possible.

      E17 coming from Gent. The exit will be closed for all traffic. You must take exit KRUISHOUTEM (exit n°6) and follow the signalization. Once you reach OLSENE follow the N43 to Sint-Eloois-Vijve. In Sint-Eloois-Vijve you turn left and follow direction WAREGEM.

      E17 coming from Kortrijk. The exit will be open but you might consider taking exit DEERLIJK to avoid traffic jams.

  • Rules and regulations

    • HOUSE RULES

      If you enter Hype-O-Dream you declare to agree with the following house rules:

      • We comply to a zero tolerance policy concerning drugs and aggression. At the festival entrance there will be a search for weapons, drugs and other forbidden objects. Non-compliance with our zero tolerance policy will result in removal from the festival ground.
      • It is not allowed to smoke in closed areas (tents). Only outdoors
      • Minimum age is 16 (birth year 2006). Make sure you carry your ID card with you at all times
      • Minimum age for alcoholic drinks is 16
      • Minimum age for liquor drinks and cocktails is 18
      • The organization will not take back any food/drink tickets
      • Visitors enter the festival ground at their own risk. The organization is not responsible for any kind of damage, both physically and mentally
      • The organization is not responsible for theft. Be careful what you do with your personal belongings
      • Deliberately damaging or stealing Hype-O-Dream’s or other property is prohibited
      • It is strictly forbidden to enter the festival site with the following items : own food or drinks, drugs, fireworks, fire- and stabbing weapons, glass, spray-cans or other dangerous objects. You may get a body search by the security staff. Infringement will be penalized. Access will be denied and the local authorities will be alerted if necessary
      • After 23H00 the organization has the right to close the entrance and decline visitors. Even if you have a valid ticket you might not be granted access to the festival ground
      • When you enter Hype-O-Dream, you automatically agree to the possibility that you might get filmed or photographed during the festival. These images will be registered or stored and can be used by the organization to promote the event
      • Visitors of the festival have to be properly dressed. A football jersey and/or discriminating clothes are not allowed.
    • SAFETY INSTRUCTIONS

      The safety of our visitors remains a top priority.

      In order to have a safe festival we encourage everybody to read and follow the safety instructions.

      Small backpacks and bags are allowed on the festival ground but will be inspected at the entrance.

      Please open your bag and show the content to our crew.

      Before entering the festival you will be searched by our security team.

      The following items are strictly forbidden :

      • Beverages (both alcoholic and non-alcoholic)
      • Glass
      • Plastic bottles
      • Cans
      • Drugs
      • Fireworks
      • Weapons/knives/explosives
      • Sharp objects
      • Folding chairs
      • Non-drinkable liquids > 100ml such as perfume or deodorant
      • Drones or other professional camera equipment
      • Drinking bottles or camelbacks
      • Large backpacks > 50cm
      • Umbrellas / parasols
      • Animals
      • Promotional items (posters, flyers, stickers, gadgets)
      • Any other object that can be considered dangerous by the organization or security

      Tip : We advise you to come light packed. Do not bring unnecessary items. Leave your bags at home as much as possible. Be prepared for various weather conditions.

  • Camping rules

    • GENERAL INFO

      The camping regulations apply as “internal regulations” of Hype-O-Dream festival. Every person who buys a camping ticket declares that they agree to all following rules.

      As a HOD-visitor, you can get pre-searched. Access will always be denied to those who not co-operate, without any refund. Only visitors with a valid camping bracelet are allowed at the campsite. The campsite is strictly forbidden for people under the age of 16 (birth year 2006). Camping visitors must check-in through the campsite entrance, and ID and age can get checked by the security. HOD-campers can use the following services: toilets, showers, running water, an electricity point, BBQ-site and the sports field. There is no power supply for camping visitors to the tents.

      Always follow the guidelines from the campsite hosts, security, emergency services or the HOD-organization. In case of discussion, the manager of the campsite has the final word. Use your common sense and don’t bring others in danger!

      Please follow the instructions from the campsite hosts while placing your tents and keep emergency exits, emergency paths and passageways free.

      Follow the instructions; otherwise, you can assemble your tent twice! The campsite hosts can move misplaced tents without permission of the owner.

      On both Friday and Saturday night there will be music on the campsite till 3AM.

    • WHAT IS FORBIDDEN ON THE HOD-CAMPING
      • Cars, bikes and trailers (If you plan to come by caravan or mobil home, contact us, we will give you access to the special area created for you)
      • Shopping carts (only wheelbarrows and trolleys that fit through the visitation gates are allowed.)
      • Glass or other sharp objects (including glass jars with food)
      • Tapping plants (only canned drinks are allowed)
      • Gas cilinders
      • Sound equipment
      • Open fire between the tents (barbecues can only be used at the barbecue area)
      • Car batteries, power groups or generators
      • Pets, except guide dogs for persons with visual disabilities
      • Drugs or other narcotic substances or substances that can be used as drugs
      • Weapons or items that could be used as a weapon
      • Being disturbing under the influence of any drugs (including alcohol or medication)
      • Dry Ice
      • Fireworks
      • Pasting promotion (flyers and posters) from other events without permission from the organization
      • Any form of verbal and non-verbal aggression

      Campsite visitors stay at their own risk on these 2 nights. The organization is not responsible for any physical or material damage.

      When you violate the rules, you lose the right to residence at the campsite AND the festival without refund of any fees.

  • Covid-19

    • WHAT ABOUT MY TICKETS FOR HYPE'O DREAM 2020?

      Since you already bought tickets for the 2020 edition we can offer you the following arrangement :

      • All entry tickets & camping tickets remain valid for the 2022 edition. You will receive your new tickets in the next coming months. So there is no need to search for the old tickets.
      • If you have a voucher for tokens you will have to exchange it on the festival site. There will be a special desk for this. The value of your tokens will be transferred to your consumption bracelet. With the bracelet you can pay for everything you desire during your stay - food, drinks, merchandise, etc…
      • For all other purchased items (f.e. reservation of lockers) you will receive a voucher with the same value. The voucher will remain valid for 2 years and you can spend it in our ticketshop.
    • WHERE IS MY CREDIT VOUCHER?

      If you have requested a voucher for any of the events that have been postponed or cancelled due to COVID-19, you should have received an email from no-reply@paylogic.com with the title " Your request for Your Event is approved!".

      If you have lost your email, please use this link to have it sent to your email address again.


    • WHAT IF I HAVE TICKETS FOR HYPE'O DREAM 2020 AND I CAN'T COME THIS YEAR?

      You can always resell your tickets. If you want to resell your ticket(s) you can use Ticketswap. This is a safe, fair way to resell and buy unwanted tickets which aims to prevent fraud and high resale prices. You can find more information about how it all works here!

      You can also apply for a voucher on this page: https://consumer.paylogic.nl/request-order-access/ . This voucher has the value of your order for 2020 and is valid for all events, organized by Hype'O Dream in 2022 and 2023.

  • Communication

    • FLOORPLAN

      We have sufficient (cocktail) bars, toilet groups, food corners, a cigarette stand, merchandise and of course first aid / medical help. Check out the floorplan in the Hype-O-Dream App for all detailed information.

    • SOCIAL MEDIA

      Follow our Facebook, Twitter and Instagram account for the latest news and updates about the festival.

    • PICKPOCKETS

      Be aware of pickpockets ! Keep an eye on your bag/phone. If you see anything suspicious, go to the security and report it.