• FAQ

      • ABOUT HYPE'O DREAM 2025

        • ENTERING THE FESTIVAL

          • You are the lucky owner of a ticket for Hype'O Dream festival 2025! Print your ticket and bring it to the main entrance. You will receive a wristband before entering the festival ground. The main entrance is situated in the Oosterlaan.

        • OPENING HOURS
            • Friday from 14:00 until 01:00 AM
            • Saturday from 14:00 until 01:00 AM

        • MINIMUM AGE

          • The minimum age is 16 years (birth year 2009). Bring your ID card. At all times someone from the CREW or SECURITY may ask you for identification. If not available you may be denied access to the festival ground

        • CASHLESS

          • You will receive a bracelet at the entrance which you can top-up with food & drink tokens using Payconiq.

            There will be NO CASH handling on the festival site.

        • DRUG POLICY

          • ALL DRUGS ARE STRICTLY FORBIDDEN !!!
            Police authorities will perform random drug-control actions at the entrance. Possession of Drugs = End of festival. No exceptions.

        • CELEBRATE SAFE

          • Take precautions for your ears. We advise to wear ear plugs. There is a special stand (De Tuut van Tegenwoordig) where ear plugs will be distributed for free. If you’re not feeling well, please visit the “first aid” stand or “EHBO”. Take your time to chill out, eat some food and drink some water.

            The EHBO is located near the entrance. See floorplan for exact location.

        • WI-FI

          • Lost your friends ? Or do you want to share on Facebook how much fun you are having? There is a 4G/5G network at the festival site so you can stay connected.

        • WEATHER AND CLOTHING

          • Prepare for all weather conditions, especially rain. So bring something warm and dry.
            If sunscreen is needed do not take a spray-on, also no deodorant-sprays, perfume-sprays or other liquids above 100ml. You can also purchase some clothing articles at the Merchandise shop. In case of heavy rain a limited amount of free poncho’s will be distributed at the bars.

        • LOCKERS

          • There will be lockers available at the festival ground (see floorplan for exact location).

            • The charge for a medium locker is 7,50€ ex fee
            • The charge for a medium locker + charge functionality is 9,50€ ex fee
            • The charge for a large locker is 11,50€ ex fee
            • the charge for a XXL locker is 17€ ex fee

        • HYPE'O DREAM MERCHANDISE

          • We have brand new merchandise. Sweaters, sunglasses, caps, T-shirts and more cool stuff.

        • ACCESS FOR DISABLED PEOPLE

          • When showing your disabled card you have access to the VIP Parking next to the festival site. You may enter the festival using the CREW ENTRANCE which is located near the VIP Parking.

            Zoek jij iemand die samen met jou van het festival wil genieten? Misschien vind jij wel een festivalmaatje via www.circuitsortie.be.

      • Ticket info

        • I HAVE A QUESTION ABOUT MY TICKET AND I CANNOT FIND THE ANSWER ON THIS PAGE

        • I HAVE ORDERED, WHEN DO I GET A CONFIRMATION MAIL?

          • The confirmation mail is sent immediately after completing the payment. It may take a few minutes before it reaches your email address inbox. If you did not receive it after 10 minutes, please check your spam folder as it might have ended up in there.

        • I DID NOT RECEIVE MY TICKETS, WHAT DO I DO?

          • You can receive your tickets again by requesting it in this link!

            It may happen that you cannot find the confirmation email of your order. This email contains the link to download or retrieve your e-tickets.

            We recommend you to check your inbox thoroughly also including your “Spam” folder.

            Note: The confirmation and follow-up emails are sent to the email address that was used to place the order. Therefore, in case you have not received the notifications, you can try checking your other usual email accounts. It may happen that you placed the order using a different email.

        • I AM NOT ABLE TO COMPLETE MY ORDER.

          • Unfortunately it is not possible to complete a halted order. It is not possible to redo a failed payment. Uncompleted orders will be canceled automatically after a few moments and the tickets held in the order will go back on sale right after. The best thing you can do is to try to place a new order.

            Here are some suggestions that will hopefully help you successfully place a new order. You can try to place the order using a different payment method, a different browser (in our experience, Google Chrome works best) or you can try again from a different computer/IP address.

            Sometimes you may have left the payment process due to a loading error, internet connection issue or a window that is accidentally closed.

            If you are in doubt if your order was completed keep the following in mind:

            • When an order is completed with payment, a confirmation email is sent to the email address that was used to place the order in a matter of minutes (exceptions to this are Bank Transfer and PayPal payments)
            • When an order is not completed with a payment, it expires and becomes automatically canceled. In this case, you should attempt placing a new order.
            • Debit card Payments (also via iDEAL and Bancontact/Mister Cash), when successful, are immediately reflected in your account. However, some delay for our account to receive it and emit the confirmation may exist.
            • It is not recommendable to perform numerous attempts without certainty of their success or failure.

        • WHAT'S INCLUDED IN OUR PREMIUM-TICKETS?

          • INCLUDED IN A FRIDAY PREMIUM PASS:

            • Free parking nearby the entrance
            • Access to the elevated deck @ Mirage stage (partially covered)
            • Bottle service available (premium brands)
            • Free premium toilet service

            INCLUDED IN A SATURDAY PREMIUM PASS:

            • Free parking nearby the entrance
            • Access to the HOD Dream Village
            • Access to the elevated deck @ Mirage stage (partially covered)
            • Access to the elevated deck @ Flashback stage
            • Spectacular view on Mirage & Flashback stages
            • Bottle service available (premium brands)
            • Free premium toilet service

        • I LOST MY TICKET(S)

          • If you cannot find your ticket(s) anymore or if you have lost the confirmation mail including your ticket(s), you can request your confirmation mail to be sent again via this link.

        • CAN I TRANSFER MY TICKET TO A FRIEND?

          • Yes, you can give or sell your ticket to another person. If you want to resell your ticket(s) you can use Ticketswap. This is a safe, fair way to resell and buy unwanted tickets which aims to prevent fraud and high resale prices. You can find more information about how it all works here!

        • HOW CAN I RESELL MY TICKETS?

          • If you want to resell your ticket(s) you can use Ticketswap. This is a safe, fair way to resell and buy unwanted tickets which aims to prevent fraud and high resale prices. You can find more information about how it all works here!

      • How to get to the festival?

        • BIKE

          • The easiest way to get to Hype'O Dream is by bike. There is a FREE bike parking near the main entrance. Even though the parking is guarded we strongly recommend to close your bike.

            Opening hours:

            • Friday from 13:00 until 02:00 AM
            • Saturday from 13:00 until 02:00 AM

        • BUS

          • Special HOD bus service available on Friday & Saturday! There is a bus service to and from the festival ground. Only for those people with a valid bus ticket ! Tickets for sale on the ticket page of our website : link

            Lijn A

            • 12u10: Deinze (station)
            • 12u35: Tielt (bushalte voorkant station)
            • 13u05: Meulebeke (Ter Borchtlaan)
            • 13u20: Oostrozebeke (Gemeenteplein Bushalte Bib)
            • 13u35: Wielsbeke (parking Sportcentrum Hernieuwenburgstraat)

            Lijn B

            • 11u50: Brugge (Bargeplein)
            • 12u20: Torhout (parking zwembad Torhout)
            • 12u50: Roeselare (bushalte Beversesteenweg à station)
            • 13u10: Izegem (achterkant station)
            • 13u20: Ingelmunster (station)

            Lijn C

            • 12u25: Wevelgem (Bushalte à zwembad – Vanackerestraat – N8)
            • 12u55: Kortrijk (Syntra West - Doorniksesteenweg)
            • 13u10: Harelbeke (Forestierstadion)
            • 13u20: Deerlijk (Carpool afrit Deerlijk)
            • 13u30: Desselgem (Liebaardstraat 1 - bushalte parking kerk)

            Lijn D

            • 12u30: Ronse (Oudstrijderslaan - voorkant station)
            • 13u00: Oudenaarde (Smallendam - achterkant RVV museum)
            • 13u25: Anzegem (Dorpsplein)

            Aankomst te Waregem (voorkant station – bushalte) voorzien om 13u45

            Vertrek terug voorzien om 01u30 (voorkant station – bushalte)

        • TRAIN

          • The festival is within walking distance from Waregem station. The last trains run before midnight.

        • CAR

          • If you come by car you may use the following parkings :

            • Parking Jeugdcentrum (free)
            • Parking EXPO (free)
            • Parking P1 and P2 at the backside of the train station (Boulezlaan) (free from Friday 12PM till Sunday)
            • Different parking possibilities in the city : parkereninwaregem.be

            We recommend carpooling in order to diminish the traffic load. There will be a number of Kiss & Ride zones in the Oosterlaan.

            The Premium Parking is nearby the festival site. Only accessible with valid ticket (hard copy premium pass or printed Premium Parking ticket).

            On Friday the parking nearby the entrance is also available for regular tickets at 12,5€/car (full = full).

      • Cashless

        • Why is Hype’O Dream a cashless event?

          • "Cashless" is a contactless payment system. It will facilitate your spending during the event (drinks, meals, merchandise, etc.). Cashless payments are now considered global best practice at live events. They make the event experience faster, safer, and more convenient. By going cashless, we reduce waiting times, increase security, and simplify transactions across the festival grounds.

        • What are the benefits of a cashless wristband?
            • You don’t need to carry cash or cards — your funds are safely stored on your wristband.
            • Payments are quick and hassle-free at bars, food stalls, and vendors.
            • The Auto Top-Up feature allows automatic reloads when your balance gets low.
            • It speeds up service and reduces queues.
            • If you register your account online, you’ll receive an automatic refund of any unspent funds after the event.

        • How can I add money to my wristband?

          • You can load money in advance by creating a registered cashless account online. During the event, you can also top up your wristband using Payconiq or at one of our designated top-up stations with your credit/debit card.

            • Step 1: Register a secure cashless account online using your ticket barcode.
            • Step 2: Add the amount of money that you want to top up.
            • Step 3: When you go to the event you will exchange your e-ticket for a wristband/card that has your money loaded on to it. You can skip straight to Step 5!
            • Step 4: If you haven’t created your online account in advance, no problem! Just go to https://www.hype-o-dream.be/ca... and create an account OR go to the dedicated event top up bank and add funds to your wristband OR you can also do this during the event with Payconiq.
            • Step 5: You're now ready to get purchasing on site!
            • Step 6: If you still have money on your wristband after the event, you can apply for a refund from July 20nd until August 2nd by following the correct steps below.

        • Do I have to register?

          • No, but we highly advise it! This will allow you to:

            • Top-up your account at any time on the website or in the festival app (and avoid queue on festival cashless banks).
            • Check spending history (and the one of your family’s, using different wallets from the same cashless account)
            • Register your credit card details and top-up easily
            • Block your wristband should it be lost
            • Easily reclaim any money not spent post-festival.

        • Can I get a refund after the event?

          • If there is money left on your wristband after the festival (min 1.50€), you have from July 5th until July 18th to make your refund request. When you apply for a refund there is a 1.5€ / 1 token fee.

            If you have created a Cashless account to ask for your money back you have to login to your account via the festival website and press the button « Refunds ». Your bank account will be credited at the end of the month.

            If you did not create a Cashless account then in order to reclaim your balance, you must create a Cashless account. Create your Cashless account by entering:

            • Your full name
            • Email address
            • A password
            • The barcode that is on your e-ticket
            • Your Bank credit card information

            Once logged into your account, click the « Refunds » button. Your bank account will be credited before the end of the month. Do you have questions? Having trouble with your account? Do not hesitate to contact us via cashless@hype-o-dream.be

        • Can I still use cash or my credit card at the event?

          • No. All payments at Hype’O Dream — including bars, food stalls, merchants, and campsite services — are cashless only. Traditional cash or card payments are not accepted.

        • Can I manage multiple wristbands under one account?

          • Yes, you can manage multiple wristbands from a single personal account. This is ideal for families or couples. Just make sure all tickets are registered under that account.

        • Can I see a record of my spending?

          • Yes. A complete transaction history of your wristband usage is available anytime via your registered cashless account.

        • What happens if I lose my wristband?

          • If your wristband is lost or stolen and you have a registered account, we can block the wristband and transfer your remaining balance to a new one by visiting the information point onsite. If you haven’t registered, we unfortunately cannot recover your funds. Always register your wristband and keep it secure.

        • How can I check my balance during the event?

          • You can view your balance before and after any transaction at bars, food stands, or vendors. If you have a registered account, you can also check your balance on your phone by logging in.

      • Rules and regulations

        • HOUSE RULES

          • If you enter Hype'O Dream you declare to agree with the following house rules:

            • We comply to a zero tolerance policy concerning drugs and aggression. At the festival entrance there will be a search for weapons, drugs and other forbidden objects. Non-compliance with our zero tolerance policy will result in removal from the festival ground.
            • It is not allowed to smoke in closed areas (tents). Only outdoors
            • Minimum age is 16 (birth year 2009). Make sure you carry your ID card with you at all times
            • Minimum age for alcoholic drinks is 16
            • Minimum age for liquor drinks and cocktails is 18
            • The organization will not take back any food/drink tickets
            • Visitors enter the festival ground at their own risk. The organization is not responsible for any kind of damage, both physically and mentally
            • The organization is not responsible for theft. Be careful what you do with your personal belongings
            • Deliberately damaging or stealing Hype'O Dream’s or other property is prohibited
            • It is strictly forbidden to enter the festival site with the following items : own food or drinks, drugs, fireworks, fire- and stabbing weapons, glass, spray-cans or other dangerous objects. You may get a body search by the security staff. Infringement will be penalized. Access will be denied and the local authorities will be alerted if necessary
            • After 0H00 the organization has the right to close the entrance and decline visitors. Even if you have a valid ticket you might not be granted access to the festival ground
            • When you enter Hype'O Dream, you automatically agree to the possibility that you might get filmed or photographed during the festival. These images will be registered or stored and can be used by the organization to promote the event
            • Visitors of the festival have to be properly dressed. A football jersey and/or discriminating clothes are not allowed.

        • SAFETY INSTRUCTIONS

          • The safety of our visitors remains a top priority.

            In order to have a safe festival we encourage everybody to read and follow the safety instructions.

            Small backpacks and bags are allowed on the festival ground but will be inspected at the entrance.

            Please open your bag and show the content to our crew.

            Before entering the festival you will be searched by our security team.

            The following items are strictly forbidden :

            • Beverages (both alcoholic and non-alcoholic)
            • Glass
            • Plastic bottles
            • Cans
            • Drugs
            • Fireworks
            • Weapons/knives/explosives
            • Sharp objects
            • Folding chairs
            • Non-drinkable liquids > 100ml such as perfume or deodorant
            • Drones or other professional camera equipment
            • Drinking bottles or camelbacks
            • Large backpacks > 50cm
            • Umbrellas / parasols
            • Animals
            • Promotional items (posters, flyers, stickers, gadgets)
            • Any other object that can be considered dangerous by the organization or security

            Tip : We advise you to come light packed. Do not bring unnecessary items. Leave your bags at home as much as possible. Be prepared for various weather conditions.

      • Communication

        • FLOORPLAN

          • We have sufficient (cocktail) bars, toilet groups, food corners, a cigarette stand, merchandise and of course first aid / medical help. Check out the floorplan in the Hype'O Dream App for all detailed information.

        • SOCIAL MEDIA

          • Follow our Facebook, Twitter and Instagram account for the latest news and updates about the festival.

        • PICKPOCKETS

          • Be aware of pickpockets ! Keep an eye on your bag/phone. If you see anything suspicious, go to the security and report it.